Return Policy
Returns & Refunds
At CleoCain, we want you to love every piece you order. Not satisfied? No worries — you have 100 days from receipt to return your items.
Return conditions
- Items must include all original parts, components and packaging.
- Products must be handled with care. Damage caused by misuse is excluded.
- For hygiene reasons, bikinis, lingerie, underwear and socks cannot be returned.
- If your product is defective upon receipt, please provide clear photos.
- Returns are processed within 14 business days. Once approved, we’ll confirm by email.
*We reserve the right to refuse returns if items appear used, worn or damaged due to improper handling.
How to start a return
Email our customer service at info@cleocain.com with the following details:
- Order number
- Reason for return
- Photo (if the item is defective/damaged)
- Your full name
- Your address
We’ll respond with the correct return address. Do not send returns to the sender’s address.
Important notes
- Orders can be cancelled within 24 hours of purchase. Contact us at info@cleocain.com or reply to your order confirmation.
- All approved returns must be sent to our central warehouse.